Matt_Sherman commented on Patch 1.23.2 Notes 58 days ago

We’ve just released patch 1.23.2.6920 which reverts the web browser we use to power our remastered UI to the previous version. This should fix the performance degradation and blank UI panels occurring for a small portion of players. Please note that in future we will need to upgrade this again, for compliance reasons. We’ll be reaching out to some of those affected to see if we can test with them privately before we attempt this again, assuming we are not able to reproduce the issue internally.

As always, thanks for your patience and support!

StarCraft commented on @starcraft 59 days ago

RT @DarkHorseDirect: Yes, Commander? We are excited to announce that the StarCraft Terran Battlecruiser Ship now glows-in-the-dark! Weapons…

GrantTheAnt commented on Patch 1.23.2 Notes 60 days ago

Glad to hear some of the problems were resolved with yesterday’s patch.

To reiterate what Matt wrote yesterday, if you are experiencing unresponsive or blank UI in the game menus (e.g. chat screen, game search screen), please contact us:

[email protected]

We have not been able to reproduce this issue internally yet, so (long term at least) the only way we’ll be able to improve the situation for those impacted players is if you reach out to us.

So far, very few people have contacted us about this issue, which may mean it’s impacting a very small number of players.

Even if we were to rollback our browser library, we must at some point in the near future upgrade this for security compliance reasons. So a rollback is only kicking the can down the road.

We may take this option - but even if we do, we’ll still need community help to identify the PC configurations that are causing the issue.

GrantTheAnt commented on Patch 1.23.2 Notes 61 days ago
And thanks to Szinkler for helping us run down the corrupt file issue.
Matt_Sherman commented on Patch 1.23.2 Notes 61 days ago

Greetings,

Thank you so much to all of those of have reached out with quality feedback and data! It is very much appreciated.

We’ve just released Hotfix Patch 1.23.2.6912

Fixes:

  • A file related to cloud storage has become corrupt for some users, which manifests as hitching/stuttering every 30 seconds in the menus and in-game. We’ve implemented a fix that will automatically correct the corrupted file. Depending on the extent of the corruption, it may take some time (minutes) to correct the issue in the background. Although performance in the menus may continue to be affected while the game repairs the file, in-game performance should not be impacted any longer. After the client closes you may see an upload box, you’ll have to manually hit ok.
  • After which the hitching that is being reported every 40 seconds or so should be resolved.
  • Infinite redownloading of custom maps
  • Fix for save file overwriting.

Investigating:

  • Blank panels.
  • General Performance issues.

If you’ve experienced either of these and can help, please email me at [email protected].

Attaching your browser logs will help: using explorer: %LocalAppData%\Battle.net\BlizzardBrowser

Regarding multiple Blizzard Browsers

  • Web browsers power our Remastered UI panels. In this patch, we’ve upgraded the browser version we’re using. It’s not unexpected to have many browser processes running - you’ll notice that Chrome does the same thing for each browser tab. So you can think of each browser process as a browser tab. We keep a bunch of them active simultaneously to improve performance.

Thank you for your patience.

Matt_Sherman commented on Patch 1.23.2 Notes 61 days ago

Greetings,

If you are experiencing missing text, and performance degradation with your UI can you please send us your logs? [email protected]

Windows
{WINDOWS_DRIVE}:\Users{USER}\AppData\Local\Battle.net\BlizzardBrowser\Logs\

or using explorer:
%LocalAppData%\Battle.net\BlizzardBrowser

macOS
~/Library/Application Support/BlizzardBrowser/Logs/

We appreciate your support and patience.

best,
Matt

GrantTheAnt commented on Patch 1.23.2 Notes 62 days ago
Can you please provide a UUID of the crash report so we can investigate further?
GrantTheAnt commented on Patch 1.23.2 Notes 62 days ago
What is the UUID of the crash?
Matt_Sherman commented on Patch 1.23.2 Notes 62 days ago
Update: We have been able to reproduce and debug the hitching. We should have a hotfix for that asap. Matt
Matt_Sherman commented on Patch 1.23.2 Notes 63 days ago

Hey all, we are still investigating:

  • Blank panels
  • High CPU usage

-System specs help
-Any other key information you can provide (where in the game etc.)

if you are experiencing either of the investigation issues and would like to help us debug, please reach out to me here: [email protected]

Matt_Sherman commented on Patch 1.23.2 Notes 63 days ago

Hey all

We’ve just released Hotfix patch 1.23.2.6902 which addresses the following issues:

  • Fixes for high frequency crashes
  • Fix for Loading a multiplayer save game
  • Fix for the Turn Rate slider
  • Fix for keybinds S and P centering to the main structure

Other

Known confirmed issues:

  • Joining a multiplayer save game isn’t working
  • macOS 10.10 and 10.11 failing to launch.

Investigating:

  • Blank panels
  • High CPU usage

if you are experiencing this and would like to help us debug) please reach out to me here: [email protected]

Matt_Sherman commented on Patch 1.23.2 Notes 64 days ago
Yes, that is correct.
Matt_Sherman commented on Patch 1.23.2 Notes 64 days ago

Folks on macOS , please ensure you are running 64-bit via the Blizzard.app.

Enabling 64-bit General Discussion
Hey all – With the release of Patch 1.23.0, we hit a significant future-proofing milestone for StarCraft which was the distribution of a 64bit binary. We plan to roll this out in phases, with this phase being an opt-in. If you are interested in helping test 64bit or if you’re running the latest macOS beta, please give it a go! Steps to enable 64-bit: Open Blizzard App At the top left click the down arrow to the right of the Blizzard logo. Go to Settings Click on Game Settings Unclick "Launc…
Matt_Sherman commented on Patch 1.23.2 Notes 64 days ago

Greetings all,

We are working on a hotfix patch for multiple issues.

Note:
The Orc console is should show up in collections for folks that pre-purchased The Spoils of War Edition of WC3:

Warcraft® III: Reforged Warcraft® III: Reforged

A Classic Favorite, Reforged Warcraft III: Reforged is a stunning reimagining of the revolutionary real-time strategy game that laid the foundation for Azeroth’s most epic stories. It is a remake in the truest sense, featuring a thorough visual...

best,
Matt

Matt_Sherman commented on Patch 1.23.2 Notes 64 days ago
Greetings, The connection issue in CN should be resolved. Please let us know if you are still experiencing problems. We are aware of the issue with IME hotkeys, and will be adding this to our upcoming hotfix patch. Thank you for your patience. Matt
Matt_Sherman commented on Patch 1.23.2 Notes 64 days ago
Hi Yason, Sorry to hear that. Are you running 32 or 64 bit? You can send me your system details here: [email protected]
Matt_Sherman commented on Patch 1.23.2 Notes 64 days ago
Greetings, Turn Rate, and Saved Multiplayer Games will be fixed with a hotfix asap. thanks Matt
Matt_Sherman commented on Patch 1.23.2 Notes 64 days ago
The Season will start around 3:00 PM PDT
Matt_Sherman submitted Patch 1.23.2 Notes 64 days ago

Greetings Cerebrates, Commanders, and Executors,

Patch 1.23.2 has arrived!

Features and Improvements:

  • Warcraft III: Reforged pre-purchasers will receive a special Orc themed console.

Updates to our new Color options:

  • Dark Aqua and Cyan have been removed as options due to undesirable minimap implications.

  • If a player selects a color such as Yellow which has multiple shades we automatically make the like colors unselectable. e.g. "Pale Yellow".

  • We’ve disabled certain camouflaging colors on the Space, Desert, Twilight, Ashworld, and Ice tilesets.

Welcome to Season 5!

New Zealot portrait ranked matchmaking rewards for S, A, B, U

Map Pool update:

(2) Destination

(2) Heartbreak Ridge

(3) Neo_Sylphid

(3) Whiteout

(4) Circuit Breaker

(4) Fighting Spirit

(4) Gladiator

Ranks:

S Rank - Top 1% of players

A Rank - 7%

B Rank - 21%

C Rank - 21%

D Rank - 21%

E Rank - 21%

F Rank - 8%

For the first two weeks, ranks will be MMR bucketed based on last season’s data. After which we will switch to the percentage-based breakdown above.

Other:

  • Fixed an issue where certain maps were not loading on 64bit.

  • Fixed some lower frequency crashes.

  • We’ve made some compatibility updates to our UI backend.

StarCraft commented on @starcraft 66 days ago

RT @Artosis: AlphaStar vs Serral Thanks to @DeepMindAI for making it possible for me to analyze these games. Thanks to @ENCE_Serral Serra…

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