GrantTheAnt commented on Patch 1.23.2 Notes 10 days ago
To reiterate, it’s a server issue and the server team is working the problem. As far as we know it’s only impacting Americas region right now, which means if you log in to another region temporarily, you should be able to get in.
StarCraft commented on @starcraft 10 days ago

RT @StarcraftWinter: ARGUING WITH MYSELF LIVE - NEW PATCH! https://t.co/6Cnky5QWKA https://t.co/w4mSFSXRHh

StarCraft commented on @starcraft 10 days ago

RT @Blizzard_Ent: Get a jump start on #BlackFriday and save on some of your favorite #Blizzard https://t.co/hJ55RfDsOC games! Don't miss ou…

GrantTheAnt commented on Patch 1.23.2 Notes 10 days ago
Looks like there is an intermittent server issue where it’s not reading the correct version number. It’s being worked on right now.
GrantTheAnt commented on Patch 1.23.2 Notes 11 days ago
We just deployed 1.23.2.6926 to address a couple of issues with the chat window (auto scroll and copy text).
StarCraft commented on @starcraft 11 days ago

The emperor calls on you to serve. Conscript your troopers, command the elite Royal Guard, and rain destruction on… https://t.co/SFAKyZzwLr

StarCraft commented on @starcraft 11 days ago

Patch 4.11.0 is now live in NA! •Commander Arcturus Mengsk •New co-op difficulty: Brutal+ •Versus Balance Update •… https://t.co/fmvXH1eBZW

StarCraft submitted Co-op Commander: Mengsk 11 days ago
As the leader of the Sons of Korhal, Arcturus Mengsk brought about the destruction of the Terran Confederacy and went on to hold the Terran Dominion within his cold-hearted grasp. As a co-op commander, Mengsk radiates an intimidating, tyrannical atmosphere to enforce his will with total impunity.
GrantTheAnt commented on Patch 1.23.2 Notes 11 days ago

There is a login issue affecting many Blizzard games in EU at the moment. It’s being worked on, and will hopefully be resolved soon.

twitter.com Blizzard CS EU (BlizzardCSEU_EN) We're currently investigating an issue affecting our authentication servers, which may result in failed or slow login attempts. #BlizzCS 7:42 AM - 26 Nov 2019 136 23
GrantTheAnt commented on Patch 1.23.2 Notes 11 days ago
Looks like these are read errors (files not found). Have you tried scan & repair? Or reinstalling the game?
Matt_Sherman commented on Patch 1.23.2 Notes 11 days ago

We’ve just released patch 1.23.2.6920 which reverts the web browser we use to power our remastered UI to the previous version. This should fix the performance degradation and blank UI panels occurring for a small portion of players. Please note that in future we will need to upgrade this again, for compliance reasons. We’ll be reaching out to some of those affected to see if we can test with them privately before we attempt this again, assuming we are not able to reproduce the issue internally.

As always, thanks for your patience and support!

StarCraft commented on @starcraft 12 days ago

RT @DarkHorseDirect: Yes, Commander? We are excited to announce that the StarCraft Terran Battlecruiser Ship now glows-in-the-dark! Weapons…

GrantTheAnt commented on Patch 1.23.2 Notes 14 days ago

Glad to hear some of the problems were resolved with yesterday’s patch.

To reiterate what Matt wrote yesterday, if you are experiencing unresponsive or blank UI in the game menus (e.g. chat screen, game search screen), please contact us:

[email protected]

We have not been able to reproduce this issue internally yet, so (long term at least) the only way we’ll be able to improve the situation for those impacted players is if you reach out to us.

So far, very few people have contacted us about this issue, which may mean it’s impacting a very small number of players.

Even if we were to rollback our browser library, we must at some point in the near future upgrade this for security compliance reasons. So a rollback is only kicking the can down the road.

We may take this option - but even if we do, we’ll still need community help to identify the PC configurations that are causing the issue.

GrantTheAnt commented on Patch 1.23.2 Notes 14 days ago
And thanks to Szinkler for helping us run down the corrupt file issue.
Matt_Sherman commented on Patch 1.23.2 Notes 14 days ago

Greetings,

Thank you so much to all of those of have reached out with quality feedback and data! It is very much appreciated.

We’ve just released Hotfix Patch 1.23.2.6912

Fixes:

  • A file related to cloud storage has become corrupt for some users, which manifests as hitching/stuttering every 30 seconds in the menus and in-game. We’ve implemented a fix that will automatically correct the corrupted file. Depending on the extent of the corruption, it may take some time (minutes) to correct the issue in the background. Although performance in the menus may continue to be affected while the game repairs the file, in-game performance should not be impacted any longer. After the client closes you may see an upload box, you’ll have to manually hit ok.
  • After which the hitching that is being reported every 40 seconds or so should be resolved.
  • Infinite redownloading of custom maps
  • Fix for save file overwriting.

Investigating:

  • Blank panels.
  • General Performance issues.

If you’ve experienced either of these and can help, please email me at [email protected].

Attaching your browser logs will help: using explorer: %LocalAppData%\Battle.net\BlizzardBrowser

Regarding multiple Blizzard Browsers

  • Web browsers power our Remastered UI panels. In this patch, we’ve upgraded the browser version we’re using. It’s not unexpected to have many browser processes running - you’ll notice that Chrome does the same thing for each browser tab. So you can think of each browser process as a browser tab. We keep a bunch of them active simultaneously to improve performance.

Thank you for your patience.

Matt_Sherman commented on Patch 1.23.2 Notes 15 days ago

Greetings,

If you are experiencing missing text, and performance degradation with your UI can you please send us your logs? [email protected]

Windows
{WINDOWS_DRIVE}:\Users{USER}\AppData\Local\Battle.net\BlizzardBrowser\Logs\

or using explorer:
%LocalAppData%\Battle.net\BlizzardBrowser

macOS
~/Library/Application Support/BlizzardBrowser/Logs/

We appreciate your support and patience.

best,
Matt

GrantTheAnt commented on Patch 1.23.2 Notes 15 days ago
Can you please provide a UUID of the crash report so we can investigate further?
GrantTheAnt commented on Patch 1.23.2 Notes 15 days ago
What is the UUID of the crash?
Matt_Sherman commented on Patch 1.23.2 Notes 15 days ago
Update: We have been able to reproduce and debug the hitching. We should have a hotfix for that asap. Matt
Matt_Sherman commented on Patch 1.23.2 Notes 16 days ago

Hey all, we are still investigating:

  • Blank panels
  • High CPU usage

-System specs help
-Any other key information you can provide (where in the game etc.)

if you are experiencing either of the investigation issues and would like to help us debug, please reach out to me here: [email protected]

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