Celebrate the release of #AshesOfOutland and collect an exclusive Hearthstone cup when you place a drive-through or… https://t.co/AzSKKgPTni
RT @tcgngg: Enter the dark portal and join @BeNice_92 for @Blizzard_Ent #AshesOfOutland "Theorycrafting Summit" tonight at - 6 PM CET! Don…
Beyond the Dark Portal, the shattered world of Outland awaits! Take a look at everything coming to Hearthstone when… https://t.co/DLy8FYwWIn
RT @IGN: We went behind the scenes at @Blizzard_Ent to follow the development of @PlayHearthstone's new class: the Demon Hunter. Find out…
Thank you! At this point we think we've identified a problem, so give us a bit to investigate and see if we can resolve everything.
Just made a quick update to the original post: the team has indeed identified an issue that we know is affecting some players. We're currently investigating the steps needed to fix it. I may not have an update again until tomorrow, but I'll let everyone know what to expect as soon as I know more.
Wanted to provide a quick note that I posted a new thread here giving a little more insight into how all things with the free deck work: https://www.reddit.com/r/hearthstone/comments/fpmtgb/a_few_notes_on_the_returning_player_experience/?
With that said, we're also doing a lot of investigation to make sure everything is working as intended. We're going to keep looking at reports and investigating things on our side and we'll provide more info on any possible issues as soon as we have it.
(Upvotes to this comment to help people find it would be appreciated!)
We just posted some details about the Free Decks for New and Returning Players. Please check it out if you're having any issues with them!
https://us.forums.blizzard.com/en/hearthstone/t/a-few-notes-on-the-returning-player-experience/27240
As our new Returning Player Experience went live along with the 17.0 update, we’ve found a few places where we think we can clarify the process and what you can expect.
To expand upon the eligible time period, we’ve defined a returning player as one who had not logged into Hearthstone for four months as of March 17th, so your last login to Hearthstone needed to be before 11/18/2019 to qualify. If you logged in on or between 11/18/2019 to 3/17/2020, you would not qualify as a returning player and receive the Class Deck.
If you’re a returning player who has not logged in since before 11/18/2019, to earn your free deck
Log into Hearthstone and be presented with a new Legendary Quest line, which is made up of three total quests. In the first quest, you will face three bosses made specifically for the quest line. In the final two quests, you will play 30 cards then deal 100 damage to an enemy hero.
Upon completing the third and final quest, you will be able to select your free Class Deck once you return to the main menu.
If you’re a new player and have not completed the new player ranks,
Log into Hearthstone and complete the tutorial and the Starter Quest line
You will need to graduate from the New Player Ranks (Ranks 50-26)
Upon completing these quests, you will be able to select your free Class Deck once you return to the main menu.
If you have played Hearthstone before, but either did not complete the tutorial or the New Player Ranks, you will need to do both before receiving the free Class Deck. Note that there’s also a chance you’ll see the Returning Player quests and need to complete those as well.
As a final note, it is possible that you may not see the deck in your deck list if you did not have an open deck slot when you chose your free Class Deck. If this happens, don’t worry! You will still receive all of the cards from that deck. If you would like to delete one of your existing decks, you can then navigate to this page and use our deck list. From here, copy the deck code, and you can then add the deck to your deck list from within Hearthstone.
We hope this helps to clarify the experience for everyone! In addition, we are going to keep investigating any potential issues with the returning player decks, and we will provide updates as we learn anything new.
As our new Returning Player Experience went live along with the 17.0 update, we’ve found a few places where we think we can clarify the process and what you can expect.
To expand upon the eligible time period, we’ve defined a returning player as one who had not logged into Hearthstone for four months as of March 17th, so your last login to Hearthstone needed to be before 11/18/2019 to qualify. If you logged in on or between 11/18/2019 to 3/17/2020, you would not qualify as a returning player and receive the Class Deck.
If you’re a returning player who has not logged in since before 11/18/2019, to earn your free deck
If you’re a new player and have not completed the new player ranks,
If you have played Hearthstone before, but either did not complete the tutorial or the New Player Ranks, you will need to do both before receiving the free Class Deck. Note that there’s also a chance you’ll see the Returning Player quests and need to complete those as well.
As a final note, it is possible that you may not see the deck in your deck list if you did not have an open deck slot when you chose your free Class Deck. If this happens, don’t worry! You will still receive all of the cards from that deck. If you would like to delete one of your existing decks, you can then navigate to this page and use our deck list. From here, copy the deck code, and you can then add the deck to your deck list from within Hearthstone.
We hope this helps to clarify the experience for everyone! In addition, we are going to keep investigating any potential issues with the returning player decks, and we will provide updates as we learn anything new.
If there are any bugs, we definitely want to solve them, let me assure you.
Confusion seems to be our biggest issue right now. We're working on a post that clearly lays out who is eligible, and what you need to do, to try to help solve that.
Nope, he would be eligible!
Is it possible that you're still in the New Player ranks? If you can DM me your battletag and region, I can have our engineers look into your account situation!
Definitely don't want any eligible people to miss out on this, so if there is an issue, we want to get to the bottom of it.
Hey everyone!
Today's patch notes were updated after they were initially published with an additional bullet under the Battlegrounds Updates section:
I mean... it's a Battlecry. It would just damange your minions and minions in Bob's Tavern. Seems counterproductive if you ask me. /shrug
Priest is undergoing several changes with some cards rotating into the Hall of Fame, others being updated, and some… https://t.co/Oi6hHlEWZF
Here are the cards entering the Hall of Fame today. You’ll be able to keep your copies of these cards, and also be… https://t.co/C2F4sMcqVf
Update 17.0 is now live on PC with mobile coming later today! This update includes: 🔥 Hall of Fame and Priest Upd… https://t.co/4wfECWptZZ
Live Now! The battle against the Rusted Legion kicks off with an early look at #AshesOfOutland! ⚔️… https://t.co/mWmW94ky8t